Dealing with Difficult People: Managing Strong Personalities, Manipulation, and Workplace Disruption

IMG
Instructor
Paul Pelletier
May 27, 2026 (Wednesday)
10:30 AM PDT | 01:30 PM EDT
Duration: 60 Minutes
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One Attendee / Group Attendees

Unlimited Viewing Recorded Version for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)

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Overview:

Every workplace has challenging personalities. This session equips leaders with the tools to manage control-driven, passive-aggressive, or disruptive individuals while maintaining professionalism, authority, and team cohesion.

Why you should Attend:

  • Managing toxic or high-conflict individuals
  • Emotional reactions and team disruption
  • Avoidance of accountability conversations
  • Workplace tension and morale issues

Areas Covered in the Session:

  • How to identify and respond to difficult behaviour patterns
  • Techniques for maintaining control in emotionally charged situations
  • Strategies to protect team culture while addressing individuals
  • Practical approaches to rebuild working relationships

Who Will Benefit:

  • All

Speaker Profile

Paul Pelletier LL.B. CAPS PMP is a corporate lawyer, professional speaker, project manager and business leader specializing in workplace culture, conflict management, and leadership support. He is passionate about building teams that are high-performing, connected, resilient and conflict-ready. Paul is a regular presenter at conferences and represented by the National Speakers Bureau. He is also the author of two books, including The Workplace Bullying Handbook.

Paul’s clients include professional associations (healthcare, dental, construction, engineering, project management), policing organizations, universities, tech companies, airlines, travel industry companies, construction companies and all levels of government